Build and run a professional, reliable workforce of service providers. There is one HR Officer for each subsidiary: Fixit Services, Fixit Construction and the Fixit App. You will handle recruitment, onboarding, training, compliance, discipline and payroll, so that every SP meets Fixit’s standard.
Recruitment & onboarding
- Source SPs across plumbing, electrical, moving, cleaning, catering and other trades.
- Run background checks and verify qualifications.
- Onboard SPs on culture, policy and service standards.
Compliance & training
- Enforce standards of cleanliness, etiquette and punctuality.
- Run regular skills and customer-service training.
- Take disciplinary action when needed.
Workforce management
- Keep an up-to-date SP database by skill and reliability.
- Work with RMs to assign SPs, and keep backups ready.
Payroll & reporting
- Track work logs and payments due.
- Make sure SPs are paid accurately and on time.
- Report weekly to Senior HR.
- 0195% of service requests filled with qualified SPs
- 02100% SP compliance with company standards
- 03At least 85% annual SP retention
- 04At least 80% of SPs trained each quarter
- 05100% accurate, on-time payroll
- 0690%+ positive client feedback on SP work
- Bachelor's degree in HR Management, Business Administration or Organisational Development
- 2–3 years of HR experience, preferably in a service industry
- Strong recruitment and people management skills
- Knowledge of Kenyan labour law and compliance
- Comfortable with HR management systems
- Performance bonus, plus a recruitment bonus for each new SP category
- Senior HR
- HR Director
- Operations Director