Be the trusted link between households in Nairobi’s premium estates and our service providers. You will handle requests from start to finish, deliver exceptional service, and grow each client relationship over time.
Client engagement
- Receive and confirm requests from the website, app, phone calls and referrals.
- Acknowledge every request within 15 minutes.
- Hold consultations to understand what each client needs.
Service coordination
- Work with HR to assign the best service provider to each job.
- Make sure the 3-Step Verification Process is followed: Pre-Inspection → Service → Post-Inspection.
- Monitor punctuality, professionalism and quality.
Upselling & relationships
- Suggest complementary services to clients.
- Build trust through regular check-ins and personal follow-ups.
- Treat high-net-worth clients with complete discretion.
Revenue & resolution
- Meet or beat your monthly quota.
- Make sure invoices go out, deposits come in and payments are collected in full.
- Resolve complaints quickly and escalate when needed.
- 01At least KES 500,000 a month in service sales
- 02At least 85% repeat clients each quarter
- 03At least 15% of clients upsold each month
- 04Requests acknowledged within 15 minutes and processed within 2 hours
- 05At least 90% positive post-service feedback
- 06100% compliance with company policy and etiquette
- Bachelor's degree in Business, Marketing, Customer Relations or Hospitality (preferred)
- At least 2 years in a client-facing role
- Excellent communication, negotiation and interpersonal skills
- High emotional intelligence and discretion
- Comfortable with technology, including CRM tools
- Fluent in English and Kiswahili
- Senior RM – Individual Accounts
- Key Accounts RM
- Relationship Director