Own Fixit's relationships with institutions: hospitals, hotels, malls, schools and corporate offices. You will win recurring, large-scale contracts, grow every account, and make sure each client gets professional, reliable service from Fixit.
Acquisition & development
- Identify and win partnerships with high-value institutions.
- Run tailored presentations and negotiations.
- Set up service agreements and contracts.
Relationship management
- Build long-term relationships with decision-makers.
- Tailor service solutions to each client’s operations.
- Lead quarterly business reviews.
Service coordination
- Coordinate service-provider teams for large jobs, such as cleaning crews, movers and repair crews.
- Make sure Key Accounts get priority service and the best SPs.
- Track timeliness, quality and resolution for each account.
Growth & reporting
- Cross-sell maintenance contracts, renovations and event services.
- Negotiate renewals on better terms.
- Keep CRM records current and report monthly on revenue, opportunities and risks.
- 01At least KES 1.5M a month in Key Account sales
- 0290% annual contract renewal rate
- 03At least 20% of accounts expanded with new services each quarter
- 04At least 3 new Key Accounts every quarter
- 0595% Key Account satisfaction
- 06Queries acknowledged within 30 minutes and escalations resolved within 24 hours
- Bachelor's degree in Business, Marketing, Corporate Relations or Strategic Management
- 3–5 years of experience in corporate account management, B2B sales or hospitality management
- A record of negotiating and closing high-value contracts
- Excellent communication, presentation and networking skills
- Able to manage several high-stakes clients at once
- Comfortable with CRM software and reporting tools
- Transport and airtime allowances, medical cover and performance retreats
- Senior Key Accounts RM
- Relationship Director
- Business Development Director