Keep the company’s technology running, secure and improving. You will look after the website, CRM and service-request systems, support every department, and build new tools that make life easier for clients and staff.
Systems
- Maintain and improve the website, request portals and CRM.
- Build features for service tracking and customer experience.
Support
- Support staff and service providers.
- Troubleshoot hardware, software and networks.
Security & data
- Put strong data protection in place.
- Manage backups and recovery, and comply with data protection regulations.
Innovation
- Automate client communication, invoicing and reporting.
- Explore mobile app and AI tools.
- Train staff on our systems.
- 01At least 99% uptime for the website and service portals
- 02Minor issues resolved within 2 hours and major issues within 24 hours
- 03Zero data breaches or data loss
- 04At least 2 major IT improvements shipped a year
- 0590%+ staff satisfaction with IT support
- 0615% annual efficiency gain from IT
- Bachelor's degree in IT, Computer Science, Software Engineering or a related field
- 3–5 years in systems development, cybersecurity and IT support
- Strong in web development, databases and CRM systems
- Knowledge of cloud, networking and security protocols
- Able to train non-technical staff
- Performance bonus and innovation bonus
- IT Manager
- Chief Technology Officer (CTO)
- Innovation Director